Fees and practice policies
FEES
60 min appointment - $145
First appointment
90 min appointment - $220
Practice Policies
Cancellation Policy
Notice of any cancellation must be given with a minimum 48 hours notice.
Re‐scheduling same day re-scheduling or appointment time adjusting is not available.
Failure to notify reception in less than 48 hours or failing to show up will result in a charge of the full cost of your appointment fee.
Counselling Clients arriving more than 15 minutes late will forfeit their appointment and will be charged full price.
Re‐scheduling same day re-scheduling or appointment time adjusting is not available.
Failure to notify reception in less than 48 hours or failing to show up will result in a charge of the full cost of your appointment fee.
Counselling Clients arriving more than 15 minutes late will forfeit their appointment and will be charged full price.
Appointments & Communication
If you have vulnerable information such as a credit card please call that in rather than email your information.
We try to answer emails within 24 business hours but this is not always possible. Emails and phone messages are not checked after hours, on weekends or holidays.
Please be aware email communication with Empathic Heart Counselling goes directly to our reception. Should you want to speak or email with one of our counsellors directly you may book an appointment.
Our practice is not equipped for emergencies. If you have an emergency please call 911 or go to the emergency room. If you are in crisis please contact Wellness Together Canada 1-866-585-0445. They have private and confidential trained counsellors available by phone 24/7 to take your call.
We try to answer emails within 24 business hours but this is not always possible. Emails and phone messages are not checked after hours, on weekends or holidays.
Please be aware email communication with Empathic Heart Counselling goes directly to our reception. Should you want to speak or email with one of our counsellors directly you may book an appointment.
Our practice is not equipped for emergencies. If you have an emergency please call 911 or go to the emergency room. If you are in crisis please contact Wellness Together Canada 1-866-585-0445. They have private and confidential trained counsellors available by phone 24/7 to take your call.
Payment policy
- Payment for sessions are due at the time of your appointment.
- Please contact us for payment options outside of Canada, as they may vary from country to country.